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Beyond the Chatbot: Why Your Support Needs to Listen, Not Just Talk
The world is loud enough. In today’s business landscape, customers aren’t just looking for speed; they are looking for r...
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The Quiet Signal: Managing Social Channels Without the Noise For a business, a notification on Instagram or Telegram isn't just a sound; it is a Signal. It represents a person reaching out, a question needing an answer, a connection waiting to be made
But when that sound repeats dozens of times a minute, the signal gets lost in the Noise . Endless questions— "Price?", "...
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From Scripted Noise to Deep Understanding: The RAG Revolution
"I don't understand." "Please rephrase." For years, this has been the sound of automated support. It is the sound of a m...
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